A Customer's Best Friend
Open Lines of Communication
Shouldn’t you have an advocate ensuring that the solution being created meets your needs? Typically, once a project’s requirements are defined, it is developed to meet those requirements void of customer visibility. The issue is that most shops just develop to meet the specification, if they use specifications. We champion the use of a customer advocate who ensures that the product is not only what you asked for, but more importantly is what you need. Your customer advocate will have intimate knowledge of your business processes and will ensure that your best interests are kept in mind every step of the way. They help ensure that we can see the forest for the trees.